University administrators sweating under Zoom’s unforgiving eye

As a number of the symbolic trappings of higher education have come to a screeching halt — including convocations and graduation ceremonies — the value of many high-level administrators is increasingly unclear. With ivory towers and ivy-covered walls long out of reach for many students in any case, universities are now being confirmed as symbols not only of contagion, but of excess and elitism. In some cases, the move to virtual communication has breathed new life into a question that’s been smoldering for years: How many of the expensive administrators populating our campuses are actually necessary? Though they may be taking great pains to continue to publicly perform their roles, so-called virtual dialogues — “town halls,” “forums,” and the like — place them under the microscope of traumatized constituents who also happen to be visually savvy consumers. Not surprisingly, faculty, staff, and students are demanding much more from these astonishingly well-paid leaders than the usual feel-good claptrap.

In the past, presidents, provosts and deans (together with their “vice,” “assistant,” and “associate” versions) have often served as a reassuring presence on campus, especially in difficult times, even if we didn’t always know how they could possibly be earning their exorbitant keep. When we see them up close through webcams, though, in these volatile times, struggling to stay on script in a format that invites and demands authenticity and responsiveness, some are revealed to be poorly performing politicians rather than competent leaders. These glimpses of our elite administrators — some of whom, like Nixon in 1960, seem to be shifting and fidgeting before the camera’s gaze — help peel away remaining illusions about the glory of public higher education. Campus talking points are revealed not just to be idealistic, but, in some respects, a downright lie, especially with respect to fundamental values such as “we’re all in this together.” Assured that the royal “we” will permanently be transformed by the COVID catastrophe, the actual “we” bearing most of the suffering reflects racial and gender inequity, and a basic lack of parity across employee groups.

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Many have been aware of the astonishing gap between rhetoric and action on the part of university officials for years. There is, for example, the shameful open secret of many universities’ failure to attract and retain faculty and staff of color (in direct contrast to their high flown, self-congratulatory diversity rhetoric). There are the entrenched patterns of salary inequities between women and men, as well as between supposedly “masculine” and “feminine” academic disciplines. There are the whole segments of poorly paid gendered staff labor according to which women may be treated as disposable. There are the appalling labor conditions imposed upon legions of adjunct instructors on whom most universities have long been dependent. At the same time, there has been the creation of an elite administrative class of variously titled (e.g., vice, associate, assistant) deans, provosts, presidents and the like with salaries that have come to rival those of greedy corporate fat cats. The hype about universities as hotbeds of liberalism or radicalism notwithstanding, most campuses have been quite content to mirror the stunning inequities of the corporate world.

The pandemic crisis is not itself responsible for shattering the support beams of our public universities. It is, rather, laying bare some fundamental rottenness, and some of this is occurring before the watchful eye of our teeny tiny computer cameras. To take just one example, high level administrators at my university recently participated in an eight-person panel discussion on diversity that appears to have included only one non-white participant. Even though the national call for Black voices, and the outcry against white obliviousness, has perhaps never been louder, it appears not to have occurred to these white administrators to have raised their privileged voices to help proactively create a genuinely multicultural, inclusive event. Though these administrators were almost certainly well-meaning, a resulting impression is that they care more about performing their own racial virtuousness than about facilitating an authentically self-reflective moment for themselves and for higher education. Would such a colossal miscalculation of racial optics have occurred if the event had been of the usual face-to-face variety? Would it have been as visible to so many people?

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As I watch some of these “televised” appearances of university spokespersons desperate to manage the growing discontent of faculty and staff, I am reminded of a caricature of the most decadent years of the French monarchy. Here, nobles attempt to make good will gestures towards the starving masses but end up inadvertently flaunting their privilege and aloofness instead. They aim to appease the masses in the usual ways, but woefully underestimate the discontent, and also fail to appreciate how closely they are being watched. Of course, the populist uprisings that marked the end of this system were, literally, revolutionary, with global reverberations. There is, it seems, only so much people will tolerate once they’ve become hungry enough, and glaring inequalities and obliviousness have been revealed to their frustrated eyes. How might things have played out if French peasants had been able to scrutinize kings and courtiers up close through their own personal webcams, capable of seeing each nuanced facial gesture and of hearing every word of rationalization and excuse?

Despite the new democratizing power and pressure of webcams, the wealthiest and most privileged universities will, of course, continue to be able to hold out, resisting the inexorable forces that are ravaging and rewriting the rest of higher ed. We might recall how some social elites in England continued to enjoy the anachronistic comforts of the Victorian era well into the 20th century. They did not regard them as luxuries, of course, but as utterly necessary to the natural order of things. This is very much to the point as we consider the leveling forces that will continue to sweep through higher ed as the national political tide turns (please!), as demands for racial justice remain urgent, and as more of “university life” is pushed online, much of it permanently. The elite administrative cadres that have come to operate at some universities like aristocrats, strolling across campus in a perfumed cloud of noblesse oblige, are suddenly revealed as obsolete. Exposed before a merciless camera in virtual “forums” that reveal them dancing from one trusty cliche to another, whatever mystique they once projected is being unceremoniously stripped away.

The dirty work of academia: Why do so many university administrators refuse to teach?

At some point, lots of deans, provosts and presidents stopped identifying primarily as faculty colleagues focused on supporting academics and embraced the role of elite business manager. This shift is, of course, reflected in the astonishing CEO-like salaries commanded by many of these folks as well as the increasing distance they place between themselves and the hands-in-the-soil work of being a professor: research and teaching. Many university administrators have come to function like distant factory bosses who emerge from air conditioned offices from time to time to stroll between the machines, awkwardly quipping with workers, and then summarily issuing orders to speed up the production line. That these specialized academic managers and foremen might dirty their own hands by descending into classrooms, labs or library archives is such an absurdity that my recent proposal to administrators at my institution that they might help teach in this tempestuous coming school year fell on deaf ears. It was, I guess, as if I’d suggested that the CEO of Disney consider cleaning up the vomit on Mr. Toad’s Wild Ride.

My proposal was simple enough, meant both to help shore up instruction in the wake of layoffs and to address the growing crisis in faculty morale, including a sense that admin is increasingly out of touch. If we are to take seriously both the spirit of shared sacrifice and the imperative to provide students with the best possible classroom experience, I wrote, shouldn’t we do more than simply push additional labor onto already beleaguered faculty (as seems to be the plan right now). With so much campus activity suspended by the pandemic, many, perhaps most, of the usual campus events and responsibilities that occupy administrators’ time are unlikely to take place in the coming year. Why not refocus their energy back into the classroom? Since the university may, in fact, be able to promise students nothing more than an academic experience this coming year — with athletics, cultural events, and other activities indefinitely sidelined — shouldn’t each of us be prioritizing academic teaching and research?

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Sadly, none of the administrators to whom I directly addressed my proposal even acknowledged receiving it, though scores of faculty members with whom I also shared it responded with great enthusiasm. Several faculty colleagues even called it a “a great idea” underscoring how radical the notion of being a teacher-administrator has become. Apparently, many administrators have so fully embraced the notion that their role is to stand on the sidelines, scrutinizing and judging faculty research and teaching without, you know, actually doing it themselves, that my proposal seems utterly preposterous. With some important exceptions, it seems, public university higher administration has evolved into its own separate professional class, which, like its corporate role model, comes with its own MBA-inspired uniforms, silly jargon, and the imperative to maintain distance from working grunts. That is, of course, unless rubbing elbows with the hoi polloi is part of a scripted performance of noblesse oblige. The sheer fact that many administrators wax so poetically about student-centeredness and vibrant intellectual engagement, while having forever turned their backs on their own classrooms and research labs, speaks volumes. At some point along the way, the academic labor of teaching and research seems to have become menial dirty work — no wonder so much teaching has been dumped onto poorly paid part-time instructors — with the increasingly corporatized script of today’s elite administrators specifying that they keep their hands squeaky clean.

Just in case anyone assumes that my proposal was such a disingenuous howler that it did not even deserve a reading, I’ve included it below. And in my narrative I also anticipated some likely objections to it, for example, the trusty truism that administrators are SO VERY, VERY BUSY, you know, unlike the rest of us. I suggested that foisting more teaching onto faculty, while the teaching skill and energy of administrators languishes, would subvert instructors’ attempts to prepare for the as yet unknowns and ongoing upheavals of Fall and Spring teaching. Further, because many students are disoriented by the pandemic, they will need even closer faculty attention. Finally, as noted above, many of administrators’ usual responsibilities will dissolve if, as is almost certainly the case, most campus activities are prohibited or restricted. If our university’s true goal is to enhance instructional quality and student experience, I concluded, then my proposal should be taken seriously. However, if the true aim of administrators were, even in part, to punish faculty perceived to be “lazy” by speeding up the teaching credit production line, then my proposal should be summarily rejected.

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As I said, though the administrators to whom it was addressed did not reply, my proposal resonated with lots of faculty. This is not surprising, especially when I consider how the idea of getting administrators back into the classroom occurred to me in the first place: As I worried about how my own department might deal with quite specific threats of a workload speed up in the fall, it dawned on me that one of the very few people on campus who might be able to retool to teach a popular, but specialized, course that I developed and teach is the professor-dean of my college. Given her strong background in, and publicly expressed commitment to gender equity, diversity, and science, combined with her reputation as an effective teacher, it occurred to me she might even be eager to return to the classroom this Fall in the spirit of pulling together to prioritize academics. I concluded by offering that “I would be happy to help her prepare to teach ‘Race, Gender, and Science,’ and also hear her suggestions for improving the course.”

The response? Crickets. Not only are some administrators too busy-and-important to directly participate in their universities’ purportedly core academic missions, some are, apparently, too busy to even entertain the possibility that they might do so. This would probably be far less troubling to me, and many other faculty, if we hadn’t already been nursing suspicions and misgivings about this whole elite administrator schtick. I mean, if our universities are transformed into ghost towns as this pandemic lingers, students and professors having been driven into exile by “sensible budget cuts,” don’t you half expect this cadre of VIPs to still be wandering around in suits and ties hawking their strategic plans? Let’s tell the truth: Politicized and corporatized bosses, managers, and football coaches elbowed academics off stage years ago. The fact that, in 2020, so many administrators refuse to do the very same work that they harangue faculty to do more and more of, the very work, mind you, that they too trained to do, should surprise no one. After all, how many fast-food CEOs will ever touch, let alone consume, the greasy burgers their workers are paid a pittance to churn out?

 
The proposal in a nutshell: WMU’s Students First Teacher-Administrator Initiative

Slogan: “At Western Michigan University, faculty, staff and administrators join forces to guarantee student access to the academic expertise and attention they deserve!”

Summary: For both the fall and spring terms of AY 20-21, all presidents, provosts, deans, and chairs (including vice presidents, vice provosts, and associate or assistant deans) will prepare and teach no less than one course for the department(s) that can best make use of their particular instructional expertise. Further, no regular faculty member shall be subject to having their regular teaching loads raised until the untapped teaching labor of administrators has been distributed. Administrators who, for objectively compelling reasons, are unable to contribute their teaching labor, will take temporary pay cuts or voluntary furloughs to free up funds to compensate term or part-time instructors who can responsibly provide course coverage in their place.

Pandemic 2020: Let the university hunger games begin!

Does anyone wax longer or louder about respect, transparency, diversity, and equality than university presidents, provosts, and deans? For decades, at commencements, convocations, retirement ceremonies, and ribbon cuttings, we have been serenaded by one misty-eyed official after another reminding us of the unutterably precious value of our unique voices. These are not just pretty words, we have long been assured, but values rooted deeply in the shared governance structures that underlie our universities in the form of faculty senates, collective bargaining units, and enough faculty committees to make our heads spin. Our universities, with their enlightened and compassionate leaders, their egalitarian and rational decision-making processes, are oases in the midst of the nation’s MAGA barbarity, right? Sure, we have our ethical challenges, but no one can question the basic decency of our institutions, can they? No wonder it has been a shock for many of us that the moment times got really tough, some of our universities set out to stage their very own hunger games.

The premise is simple enough: A powerful, centralized oligarchy forces subjects to “volunteer” for an elaborate killing game intended both to solidify dependence and obedience, and to entertain the elites. Not only are subjects compelled to send their children into these orchestrated killing fields year after year, but they are expected to do so willingly, to dress up, smile, and join in the festivities surrounding the games. They are required not only to surrender their lives, then, but their own consciences and voices of protest as well. As deadly as the games are, their larger purpose has more to do with killing peoples’ spirits than their bodies. Though I have read lots of dystopian novels, I was especially moved by this aspect of The Hunger Games when I finally got around to reading it a few months ago. I could not shake the image of otherwise proud people coerced by artificially induced scarcity into killing one another while pampered elites looked on, sipping champagne and placing bets on who would be left standing at the end.

I was primed by my reading of The Hunger Games, then, to pay special attention when my institution, Western Michigan University, began listing and picking off its “non-essential” employees just a few weeks into the pandemic crisis, the first of many devastating personnel decisions that have emerged since. Hundreds of “expendable” employees have now been laid off and hundreds more have been told to expect our marching orders in the coming weeks, according to lists that have already been compiled and are being scrutinized by other inner-circle administrators behind tightly closed doors. Carefully choreographed, stylized messaging from presidents, provosts, and deans insists that this is all necessary for the good of the whole, and that we must do our duty and somberly accept these edicts. After all, these decisions have not been easy. In fact, they have kept the president up at night and been heartbreaking for the deans. Can’t we see the terrible position they are in, under extraordinary pressure from even higher ups, huddled in their private chambers, compiling human elimination lists to be shared with us when they’ve decided it’s the right time for us to know?

As with the hunger games of fiction, the damage here isn’t only to people’s lives and livelihoods, but to their hearts and minds. We, the remaining subjects of this newly authoritarian realm, are expected not just to live with whatever decisions spew forth from our “leaders,” but to get on board. In the spirit of shared sacrifice, we are expected to return as cheerleaders for our university in the Fall once the bodies of our faculty and staff colleagues have been cleared away. After all, didn’t the president and deans themselves accept voluntary pay cuts of five or ten percent? Well, no, those symbolically small cuts haven’t actually gone into effect yet but they will in a few months. You know, probably. Meanwhile, like the traumatized subjects of the eleven districts outside the pampered capitol city, we remaining university faculty and staff whisper among ourselves, knowing we should speak up, but terrified that it might be our own head next on the chopping block.

For example, though I belong to one of the most “protected” employee groups on campus, I assume that the letters of concern I sent recently to administrators have placed my career in even greater danger. After all, their decisions to not even acknowledge my messages were surely not intended to reassure me that my voice is still needed at this university, if, in fact, it ever was. And though I know, as we all do, that these administrators are, themselves, being pressed by even higher level “bosses,” this does not erase their basic ethical responsibility to me and the other faculty and staff entrusted to their stewardship. Partly because so many professors routinely remind our students that “just following orders” is a poor excuse, we have a hard time buying this when it comes from our intelligent, remarkably well-compensated, administrators.

It isn’t just those who have drunk the Kool-Aid who are now apologists for these clearcutting sprees by administrators desperate to meet budget targets based on rationales from higher up so obscure that even they themselves may barely understand them. As is nearly always the case with systematic injustice, elite administrators must leverage longstanding inequities between employees to meet their goals. At universities, there is often a sort of petty bourgeoisie of middle managers who help rationalize elite excess and soften resistance from below. Such complicity and accommodationism is critical because it helps obscure the fact that there is no actual necessity to the cruelty unfolding on our campuses. Our very real budget crises don’t require us to suddenly devolve into a Game of Thrones bloodbath. For example, my colleague, Charlie Kurth, describes a progressive furlough approach that could help us weather this situation and emerge even stronger in our fundamental social justice values than before. But try sharing these more progressive, compassionate, egalitarian strategies with your university administrators. Their responses, or lack of them, may be the quickest way possible to learn what, deep down, this horrific spectacle we’re being required to enact is really all about.

Professors in the pandemic: The painful truth about how much universities actually value teaching and learning

At the university where I work, the directives and decisions trickling from on high are dire and draconian. Even the best budget forecasts present a grim scenario. We must all sacrifice. The viability of our institution, and of higher education itself, depend on our ability to make anguishing choices now. I do not doubt the urgency of current circumstances, but when I talk to faculty colleagues at my university and across the nation, we’re asking the same question as always: When it comes time to hack and saw at university budgets, why do so many institutions fail so utterly to prioritize academics?

Because the academic function of higher education has faced amputations for years, faculty are now perfectly primed to ask: Why do supposedly non-essential extras — including unprofitable, wildly expensive Division I sports programs — seem always to rise higher on the safe list than the instructors, advisors, and support staff that make teaching and learning possible? University responses to the pandemic, including cuts to instructional staff, rub salt into a long festering wound as, once again, athletic programs and administrative excess are mostly left off the table.

It should hardly be surprising that, in a nation that has long nursed anti-intellectual resentments, the academic portion of universities has been portrayed as the real drain on university budgets. After all, conservative extremism has managed to vilify public school teachers while celebrating greedy billionaires, so it’s hardly a challenge to scapegoat supposedly whiny, entitled professors. When times get tough, then, it has become quite natural for university administrations to penalize those closest to the academic mission. Of course, in addition to being steeped in the same anti-intellectual miasma that has gripped much of the nation for decades, administrations often face extraordinary pressure from football-loving conservative governing boards to “trim the fat.”

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Amid all the apparently self-evident calls for sacrifice, how easy it is to forget that university science training and labs make it possible to study and treat disease. And that it is years of university study that has permitted us to model and predict epidemics, to properly use ventilators, manage critical supply chains, to respond rationally to economic crisis, and to rebuild urban and rural infrastructure. So too, our research and teaching help our society refine its understanding of social and political evils, for example, white nationalism, environmental racism, structural inequality, and the like. In addition, focused work in creative fields has expanded human sensitivity and imagination, helping us to envision innovative futures and to honestly and courageously face the human condition, in both its beauty and horror.

While many will applaud this laundry list of why universities matter, when it comes time for sacrifice, where will the knife actually fall? To quote a wise old friend: “The boyfriend who tells you he loves you, but treats you like an afterthought or burden, doesn’t love you.” As devastating as this pandemic is, then, it’s also an opportunity to revisit questions about core university values and priorities. And when we examine our institutions, let’s bypass their high flown mission statements and elaborate strategic plans. Let’s ignore the pretty rhetoric of chancellors, presidents, provosts, and deans altogether. This is a terrible time in many respects, but it is the very, very best time to discover how much we’re actually worth to well-paid administrators who have been serenading us for years with assurances of how much we, and our departments, matter.

I do not think there is a single faculty member, advisor, or librarian who expects to be exempted from the consequences of this crisis. But we are also keenly aware of who has been marked as safe, and the order of those being pushed down the gang plank. Under cover of urgency, universities will, no doubt, succeed to some degree at fulfilling longstanding budgetary wishlists, e.g., reducing “academic bloat” through reorganization and elimination schemes they’ve fantasized about for years. Whatever happens next, though, may we never forget that we are seeing the truth that lies beyond the rhetoric. Each time you drive by your university’s two-million-dollar football scoreboard, remember that bad boyfriend, the one who insisted you were his sun and moon but could never manage to remember your birthday.

Entitled and out of touch: The danger of anti-professor stereotypes in the pandemic

The stereotype of university professors as entitled babies who are oblivious to the “real world” takes on new urgency as the pandemic rages. Encouraged for decades by well funded conservative extremists, it’s become pretty standard for pundits and politicians to dismiss professors as spoiled, elitist, and selfish. Not surprisingly, it’s a stereotype that many university functionaries, including administrators, have accepted as well. Worse still, some professors have themselves come to internalize it, thereby discouraged from asking questions about anything “administrative,” including apparently hasty top-down decisions that may bypass our contracts or cripple our institutions’ academic viability.

For decades, then, professors have been getting the message that they are barely tolerated by many in the state capitol, and by variously titled chairs, deans, provosts, and presidents who, increasingly, assert their own managerial identities by differentiating themselves from us. Faculty members who are occasionally privy to administrative conversations often express surprise and distaste at the degree to which supposed faculty obliviousness and incompetence feature. It starts to seem as if many administrative-types don’t merely believe anti-faculty stereotypes but also bond with one another over them. There is perhaps no more effective way for rookie administrators to perform their new bureaucratic identity than to join in the familiar banter about impractical, coddled, and lazy faculty.

In the midst of higher education’s pandemic response, then, is it any wonder so many university administrations plow ahead with critical decisions, making little effort to substantively collaborate with faculty? After all, haven’t professors exempted themselves from the right to participate by virtue of being self-exiled prima donnas who care far more about their arcane research than balance sheets or the public good? Is it any wonder that even those of us who are the object of these stereotypes may still feel shamed and silenced by them? “Maybe it’s true,” we may think. “Perhaps a professor of English (or geography or music or mathematics) has no business speaking up given the life and death urgency of the moment.”

Except, of course, that the dismissal of professors’ voices is mostly based on an impressive pile of half-truth and hooey. Yes, some small percentage of U.S. professors come from elite backgrounds, land plum positions, and go on to live and work in “splendid isolation from the world.” In most cases, though, professors are actual flesh-and-blood people. Often, we have taken on staggering student loan debt and struggled for years, working as waitresses, census takers and retail clerks in the increasingly desperate hope of snagging tenure-track positions at humble regional universities in Pennsylvania or Ohio or Kentucky.

When we join these institutions, we are required to fully immerse ourselves in increasingly bureaucratic university service, provide individual attention to understandably beleaguered students, and research and publish in our areas of academic expertise, many of which are not arcane in the least. We spend our workdays teaching, lobbying for critical research equipment, making cold calls to prospective students, working through piles of accreditation forms, and writing tons of student recommendation letters. This, mind you, is if we are one of the lucky ones. For the majority of instructors, who are adjuncts or otherwise undervalued academic laborers, work demands and anxieties are usually far greater.

Only vanishingly few of us, then, ever catch a glimpse of anything resembling an ivory tower into which we might retreat with quill and parchment while kingdoms rise and fall around us. We are, rather, members of the communities in which we live, often small towns where we buy our groceries, fall in love, get mammograms, and send our children to school. We anguish along with our neighbors about gun violence, climate change, access to medical care, and the opportunistic fascism and viral pathogens sweeping through our nation.

Yes, the vast majority of instructors in higher education are privileged by race and class, a reflection of the unacceptable stratification that deforms all of U.S. culture and society, and not just higher education. Only when compared to the most shamelessly exploited members of society — especially the essential service workers now required to put their lives at risk for peanuts — do professors, as a whole class, appear to be an especially entitled, elite group. It is no accident that, with respect to pay, status, and the other factors that insulate a group from the pains of the world, professors are rarely compared by critics to CEOs, hedge fund managers, or even university administrators. Evidently, there is something especially appealing and effective about scapegoating professors and other educators for the hideous erosion of the American middle class.

It has long been clear that U.S. professors have been targeted for derision and elimination by conservative extremists. Just as evident is the fact that anti-professor stereotypes are rooted in the assumption that, while folks in private business, technology, medicine, entertainment, and sports might deserve some degree of prestige and pay, professors and K-12 teachers generally do not. This is in no small measure a result of concerted conservative efforts to exploit the longstanding American love affair with anti-intellectualism. In the U.S., it seems, it has never been especially difficult for unscrupulous plutocrats to funnel populist outrage toward books and those who love them.

But the tensions and exigencies of the pandemic make it ever clearer that it’s not just conservative extremists who use stereotypes to justify vilifying and marginalizing professors. It is also a growing cadre of professionalized university bureaucrats for whom professors’ supposed impracticality and pampered entitlement rationalize our exclusion from critical decision-making. At best the scenario that unfolds in one in which faculty are hapless children with wise and benevolent parents. At worst, we are self-centered nincompoops who must be flattered and manipulated into accepting policies that we have had no voice in creating. If, in the midst of crisis, we consent to such treatment — perhaps persuading ourselves that university administrators really do know best — will we ever again be allowed to sit at the big table with the grown ups?